Return and Exchange Policies
Thank you for choosing Merci. At Merci, we aim to provide top-quality products and services. If you need to request an exchange or return for any reason, please review our policies:
1. Conditions for Exchanges and Returns
Exchanges and returns are only applicable in the following cases:
Damaged or defective products: If the product arrives in poor condition or with factory defects.
Order error: If you received the incorrect product.
We do not accept exchanges or returns for:
Opened or used floral supplies.
2. Deadlines to Request an Exchange or Return
Physical products: You have 48 hours after delivery to report any issues.
Incorrect orders: Notify us on the same day of receipt.
3. Procedure for Exchanges and Returns
Contact us via WhatsApp at 📱 443 434″